Virtual Customer Assistant Job at Compass Innovate, Madison, WI

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  • Compass Innovate
  • Madison, WI

Job Description

Were looking for a motivated Virtual Customer Assistant to support our customers needs and contribute to our mission of exceptional service.

As a Virtual Customer Assistant you will be the face of our company to our customers providing them with the assistance they need answering their inquiries and ensuring their experience with us is a positive one. You will work remotely using digital tools to communicate manage requests and gather feedback.

Key Responsibilities:

  • Respond to customer inquiries via email live chat and other digital communication channels.
  • Provide product information and support guiding customers through our services.
  • Assist with order processing troubleshooting issues and resolving complaints.
  • Maintain accurate records of customer interactions and issues in our CRM system.
  • Collaborate with various departments to ensure customer satisfaction and address complex inquiries.
  • Proactively identify opportunities to enhance customer experience and provide feedback to the team.

What Were Looking For:

  • Excellent written and verbal communication skills.
  • Strong problemsolving abilities and a customercentric attitude.
  • Proficiency in using customer support software and tools (experience with CRM platforms is a plus).
  • Strong organisational skills and the ability to manage multiple tasks efficiently.
  • A reliable internet connection and a suitable work environment for remote work.

Job Tags

Remote job,

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