Job Description

Trust and Safety Lead / Head of Moderation

Apply to this position if you feel like you can personally handle any range of content issues that could come up on a live streaming platform, and navigate confidently in the gray area of being fair to creators, but protective to the platform and community.

Who We Are: 

At Favorited, we are redefining mobile live-streaming as a fully interactive, gamified experience. We're dedicated to fostering deeper connections between creators and their communities through play, and ensuring that creators are compensated well in the process. 

Who You Are:

• Professional Experience: Minimum of 3 years of experience in trust and safety at a platform, ideally in live streaming. 
• Deep Understanding of Online Safety Issues: Extensive knowledge of current and emerging online safety issues, including harassment, fraud, abuse, and content moderation. 
• Regulatory Compliance Knowledge: Familiarity with relevant laws and regulations (e.g., GDPR, COPPA, CCPA) and industry standards related to data protection and user safety.
• Experience interfacing with Law Enforcement agencies
• Analytical Skills: Strong analytical and problem-solving skills to identify and mitigate risks, analyze patterns, and develop effective safety protocols.
• Communication Skills: Excellent written and verbal communication skills to clearly articulate policies, procedures, and incidents to stakeholders, including non-technical audiences.
• Leadership and Team Management: Proven ability to lead and manage a team, including setting goals, providing feedback, and developing team members.
• Crisis Management: Experience in handling high-pressure situations and crisis management, including responding to and mitigating the impact of security incidents and user safety threats.
• Technology Proficiency: Familiarity with the latest tools and technologies for monitoring and ensuring user safety, such as content moderation systems, machine learning, and AI-driven safety solutions.

What You Will Do: 

• Policy Development: Develop and implement comprehensive trust and safety policies, procedures, and guidelines to protect users and maintain platform integrity.
• Incident Response: Lead the response to safety and security incidents, including investigations, user support, and communication with relevant authorities if needed.
• User Education: Create and manage user education initiatives to promote safe behavior on the platform and raise awareness about trust and safety issues.
• Collaboration: Work closely with cross-functional teams, including legal, product, engineering, and customer support, to ensure trust and safety considerations are integrated into all aspects of the platform.
• Monitoring and Enforcement: Oversee the monitoring of user activity and content to detect and address violations of trust and safety policies promptly and effectively.
• Data Analysis: Utilize data analytics to identify trends, assess risks, and measure the effectiveness of trust and safety initiatives.
• Reporting: Prepare regular reports on trust and safety metrics, incidents, and compliance to keep executive leadership informed and drive continuous improvement.

What We Are Looking for: 

We are seeking a Trust and Safety Lead who embodies high ethical standards and maintains the trust and confidence of our users. The ideal candidate will have the empathy to understand and address user concerns, particularly those affected by safety incidents. A proactive and forward-thinking mindset is essential to identify potential risks and implement preventative measures. We value adaptability and the ability to thrive in a fast-paced, dynamic startup environment, responding to evolving challenges and priorities with agility. Above all, we are looking for someone with a genuine passion for ensuring user safety and creating a positive, secure online environment.

Where You'll Work:

This is a full time on-site position in Santa Monica, California

The App:
iOS ( & Android (

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