Job Description

Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services for the last three consecutive years. We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and the first in our space to provide a risk scoring dashboard.

 Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood but our prospective clients also struggle to effectively harness technology and build hardened processes.

 While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.

SUMMARY

The SIEM Infrastructure Engineer reports to our Lead SIEM Infrastructure Engineer and implements the architecture for our Elastic SIEM customer instances - predominantly in the US, but this role will also provide support globally as required. We are hiring customer-facing mid-level individuals for this team who will be able to organize and drive multiple customer implementations and maintenance scenarios at once. This is a position for a tech-savvy individual so we expect the majority of the work to be done remotely with customer interaction mainly being telephonic, email or video and occasional customer site visits.

• Our SIEM Infrastructure Engineers are security problem solvers! They look at the SIEM Infrastructure and think “problem,” first, “tool set” second. We are tasked today with utilizing the Elastic SIEM to enhance our customers’ security, but we see other products on the horizon. We seek a security minded professional who is creative with their problem-solving skills, adaptable with their tool sets, but also highly proficient today in the Elastic SIEM product.
• Ability to work in a team: Our US SIEM Infrastructure Engineers do not work in a silo! They are in front of our customers before and after the sales helping to determine needs, find solutions, and outline work to be done. They are supported by a global team of Elastic Stack Architects, Admins and Developers who can execute the Elastic implementations we envision. We seek individuals who are able to define work scope, bundle that work scope for team assignment, and then return the following day to pick up the work that was completed overnight for review/revision. Lone wolves are not allowed!
• Ability to work independently: This is a remote position that services customers across the US. We will hire where the talent lies, expect candidates to have a professional home office, and we will assume our staff are able to organize their customer interactions and workload so that progress is achieved with all customer accounts daily.
• We are doing great things! We want enthusiastic Elastic SIEM professionals who can share our passion with customers. Strong communication skills prior to contract execution will ensure our customers know exactly what to expect during the onboarding process. Continuous relationship building throughout the implementation and maintenance phase will ensure our customers are receiving our best in class service for their cybersecurity needs!

Requirements

• The nitty gritty: 2+ years hands on experience in engineering and supporting a large scale Elastic Stack environment; strong event logging solutions for large corporations is preferred; experienced with multiple security platform administration or engineering within large-scale or global enterprises combined; understanding of Network Firewalls, Load-balancers, and complex network designs; good understanding of Unix/Linux and Windows operating systems, good command on Python, Perl, SQL, Regex and Shell scripting is preferred.
• Specific work history must include strong knowledge in Terraform, kubernetes, AWS, and Elasticsearch
• Clear understanding of Elastic's data onboarding process and CIM mapping.
• Ability to define and clearly express work required to customers.
• Ensure security, availability, and confidentiality of all sensitive data collected, processed, or stored by this position

Benefits

• $85K base salary
• Health, Dental and Vision plans available first of the month and other benefits available from day 1

• 401K plan
• Gym reimbursement
• Employee Assistance Program
• Life and Voluntary Life Insurance programs

Proficio is an EOE employer.

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