Job Description
We are seeking an experienced Project Manager - Call Center to lead a talented, innovative team supporting a global federal telehealth program. This is a fantastic opportunity for a dynamic leader to make a meaningful impact by driving key initiatives in a growing telehealth program.
With over 25 years of experience, our team specializes in large-scale health IT programs that support federal government agencies, including the Centers for Disease Control (CDC), Centers for Medicare and Medicaid (CMS), Defense Health Agency (DHA), and National Institutes of Health (NIH). Our mission is to deliver cutting-edge management and technology solutions that improve the quality of life and work for our clients.
Key Responsibilities:
Collaborate with cross-functional teams and partners to develop and drive effective service solutions and business case development.
Coordinate and translate business strategies into actionable work programs and efficient processes.
Review and contribute to high-level project planning and management strategies.
Take ownership of designing and delivering technology solutions that align with business needs and objectives.
Oversee the implementation of programs, projects, and key processes to ensure seamless execution.
Prepare and present monthly Program Management Reviews, keeping key stakeholders informed.
Ensure business functions are well-defined, aligned with client goals, and consistently meet performance objectives.
Lead reporting activities and maintain a clear stream of communication with customers.
Develop comprehensive status reports, manage project scope and budgets, approve necessary changes, and proactively handle risks, issues, and conflicts.
Serve as the main point of contact and escalation point between technical teams and stakeholders.
Foster a positive work environment by monitoring workloads and encouraging teamwork, while consistently meeting client expectations.
Cultivate strong senior-level customer relationships and ensure client satisfaction.
Take on various roles, including proposal management, writing, editing, and pricing, to support organizational growth.
Qualifications:
Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience).
At least 5 years of experience managing multiple call centers, with proven success in project delivery.
Deep understanding of URAC Health Call Center Standards, coupled with expertise in customer service, performance evaluation, and process improvement.
Excellent interpersonal and communication skills, with the ability to lead large teams.
Demonstrated experience in staff training and coaching, particularly in high-volume environments.
Location:
This position is fully remote, offering flexibility and the opportunity to work from anywhere.
Employment Type: Other
Salary: $ 27,000.00 56,000.00 Per Year
Job Tags
Remote job,