Job Description

**The pay rate for this position is $22.17.
This posting is for a 50% time (20 hrs/wk) 9 month appointment
Schedule: M-F 9am-1pm

Overview:

This position is with UMD Transportation & Parking Services (TPS) within the division of Student Life. The person in this position is often the first point of contact for visitors on the UMD Campus. They contribute to Transportation & Parking Services by assisting campus visitors, students, faculty and staff with payment and enforcement questions within the visitor pay lot.

Duties:

• As the lot attendant, you will be the friendly face that assists customers as they arrive at UMD, setting the tone for their visit.
• Contribute to the TPS team by assisting and working with individuals from multiple ethnic and cultural backgrounds (i.e. race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation).
• Assist customers with daily multi space pay station credit card payments and/or Park Duluth mobile app payments. Cash is no longer accepted.
• Troubleshoot mechanical and technological issues when necessary.
• Assess current lot signage on an ongoing basis. Make necessary recommendations to provide the clearest most seamless user experience possible.
• Point of contact for PAVE mobility enforcement. This includes working with the software, updating daily exception lists and communicating information between TPS & PAVE.
• Provide guidance for best utilization of available parking spaces within the lot.
• Maintain cleanliness of booth, equipment, and structures. Office condition is inside a small parking booth.
• Must be able to handle being outside with diï¬erent weather conditions (e.g. rain, sun, heat, cold, etc.)
• Must be self-motivated, yet also work well with a team.
• Generate and update google sheets for internal departmental processes and additional projects as necessary.
• Report damage and/or abuse of parking privileges. Handle minor complaints.
• Provide verbal directions and guidance to assist in navigating guests to campuswide locations.
• The employer reserves the right to modify, change, or add to the duties of the job description, consistent with the University classification, at any time.

Student Life helps students succeed in their academic work, make progress toward completion of their degree, prepare for lifelong learning, and continue on after graduation to successful and rewarding careers. student-life.d.umn.edu
TPS supports the campus mission by maximizing responsive and efficient campus access, by providing exceptional customer service, and through strategic and sustainable management of fiscal and physical resources. tps.d.umn.edu

Requirements:

• High school graduation or equivalent, with one year retail experience working with the public and cash handling.
• Applicants must have good communication skills, and must be able to follow written and oral instructions.
• A valid Minnesota driver's license is required.

About University of Minnesota Duluth

The University of Minnesota Duluth integrates liberal education, research, creative activity, and public engagement and prepares students to thrive as lifelong learners and globally engaged citizens.

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