Job Description

Company Name: Total Vision

Position: Patient Care Coordinator

Loca tion: Total Vision Mira Mesa 8230 Mira Mesa Boulevard B San Diego CA 92126

Duration: Fulltime Direct Hire

Pay : $16.85 to $20.00 per hour

Job Description

Major Duties and Responsibilities:

• Warmly greet incoming patients upon entering the practice and complete the checkin process.
• Administrative duties included answering telephones scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed.
• Scanning and entering routing slips and other documents into EHR
• Confirm all appointments for the following day and reschedule noshow appointments. Also utilize the practices recall system.
• Pull and prepare charts for all patients scheduled for the following day.
• Processing sales of contact lenses through phone calls or doctor transitions.
• Responsible for keeping the front desk organized at all times.
• Opening and closing procedures are determined by practice.

Required Skills/Knowledge:

• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increasing patient retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fastpaced environment.
• Ability to multitask set priorities and ensure that patient commitments/deadlines are met.
• Proficiency in the utilization of automated equipment and systems standards in the optometry industry

Qualifications:

• High school diploma GED or equivalent
• Experience in the Ophthalmic/Optometric/medical industry is a plus but is not required
• Amenable to working onsite

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be physically able to sit for long periods of time read a computer screen for long periods of time reach and lift up to 20 lbs. Hand dexterity and eye and hand coordination are critical. The employee is subject to inside environmental conditions. Employees schedule could include afterhour projects as needed.

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