Job Description

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

There’s no better place to ski and no better place to stay than The Sebastian – Vail. Vail’s premier hotel and Private Residence Club features impeccable amenities amid the unadulterated surroundings of the White River National Forest. Our staff at The Sebastian – Vail make the most of all four seasons in Vail Valley, with year-round outdoor sports and a thriving arts and entertainment scene.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Job Summary:  

The Owner Services Specialist plays a key role in assisting with the supervision and coordination of owner benefits and activities at The Sebastian Vail. You will ensure owners and guests enjoy a high standard of service and hospitality, while maintaining a courteous, friendly atmosphere.

Employment Type: Part Time, Seasonal

Start Date: November 20th

Pay Rate:  From $22 to $25/hr (DOE)

Schedule: Flexible schedule. Must be able to work evenings, weekends, and holidays when needed.

Key Responsibilities:

• Deliver exceptional service to owners and guests, ensuring all their needs are met.
• Manage food and beverage orders, ensure quality, and maintain cleanliness in the Owners Lounge.
• Assist with setting up, serving, and cleaning for breakfast and Après Ski.
• Maintain inventory of food, beverages, and lounge supplies, ensuring areas are stocked and organized.
• Provide personalized service by using owners’ and guests’ names and accommodating their requests.
• Assist Residence Club Management with owner arrival spreadsheets, inspections, and storage inventory.
• Communicate upcoming events, dining recommendations, and activities to owners and guests.
• Coordinate with housekeeping to ensure the Owners Lounge and surrounding areas are clean and tidy.
• Identify and resolve any customer complaints or queries in a courteous and helpful manner.

Qualifications:

• High School diploma or GED required.
• Minimum of two (2) years of customer service experience, preferably in hospitality.
• Knowledge of hospitality operations, including food and beverage services.
• Proficient in basic computer software (Word processing, spreadsheets, and hotel management systems).
• Ability to communicate effectively, prioritize tasks, and maintain a clean, professional environment.
• Strong interpersonal skills with the ability to interact with people from various backgrounds.

Benefits:

• Free onsite shift parking
• Discounted bus pass for Eagle County & Lake County routes
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO for Full Time Year Round up to 4 weeks a year
• Wellness Bonus if worked through full season until ski area closing
• Full Time Year Round possible, with full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Merchant Ski Pass Program
• Free onsite Chef prepared employee dining room with hot meals and salad bar
• Some full time seasonal positions offer discounted living onsite in employee housing, shared dorm style units during the season hired only up to the 1st 6 months of that particular season. Long term and single living arrangements are offered for management positions or those working overnight shifts available for on call outside of normal work hours.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Job Tags

Holiday work, Full time, Part time, Seasonal work, Local area, Outdoor, Flexible hours, Shift work, Night shift, Weekend work, Afternoon shift,

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