Job Description

The Customer Service Representative is in charge of the day-to-day operations of the customer service and sales teams. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and engagement through customer service.

Essential Duties and Responsibilities:

• Supports programs that drive team performance toward departmental and organizational goals.
• Assist the customer service and sales teams in meeting operational objectives.
• Hires and trains new and/or inexperienced customer service and sales personnel.
• Reviews and evaluates work to ensure quality and timeliness
• Investigates and researches escalated customer service inquiries.
• Ensures that employees' behaviors are centered on increasing customer satisfaction in order to increase customer loyalty.

This is an entry-level position with the possibility of advancement to management if successful.

This entry-level customer service position is being filled immediately.

Requirements

• 1 to 3 years of customer service experience
• Ability to cross train and develop team members 
• Excellent verbal and written communication skills
• Ability to multitask, react well under pressure, and treat others with respect
• Identifies and resolves problems in a timely manner
• Prioritizes and plans work activities
• focuses on resolving conflicts and listening to others without interrupting
• Work efficiently and effectively, both independently and as part of a team.
• Balances team and individual responsibilities and aids in the development of a positive team spirit
• Adapts to and is capable of dealing with frequent changes in the workplace
• Capable of managing difficult or emotional customer situations and responding quickly to service requests in order to meet customer commitments.

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