Job Description

The Customer Service Representative oversees the day-to-day operations of the customer service and sales teams. This role is pivotal in developing, implementing, and maintaining processes to enhance customer service excellence. The representative promotes company standards, fosters employee engagement, and drives customer loyalty through exceptional service.

Essential Duties and Responsibilities:

• Support and implement programs that align with team and organizational goals.
• Assist customer service and sales teams in achieving operational objectives.
• Recruit, train, and mentor new customer service and sales staff.
• Review and evaluate work to ensure quality and timeliness.
• Investigate and resolve escalated customer service inquiries.
• Foster behaviors among employees that enhance customer satisfaction and loyalty.

Key Requirements:

• 1 to 3 years of proven customer service experience.
• Ability to train and develop team members effectively.
• Excellent verbal and written communication skills.
• Strong multitasking ability with the capacity to perform under pressure while maintaining respect for others.
• Problem-solving skills with a proactive approach to conflict resolution.
• Prioritization and planning skills to manage work activities effectively.
• Adaptability to handle frequent changes in the work environment.
• Capability to manage challenging customer situations and respond promptly to service requests.

Additional Skills and Attributes:

• Demonstrated ability to work both independently and collaboratively within a team.
• Promotes a positive team spirit and contributes to a supportive work environment.
• Commitment to continuous improvement and professional development.
• Embraces change and thrives in a dynamic workplace environment.

Career Advancement: This is an entry-level position with potential for advancement into management based on performance and achievement.

Immediate Hiring: This entry-level customer service position is available for immediate hiring.

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