Role: This position is responsible for identifying, managing, and mitigating a variety of fraud, loss and other financial schemes across various channels that impact the credit union. They research and investigate suspicious transactions across all payment channels and analyze patterns to detect and deter fraud. Serves as primary backup for one or more key department functions.
Major Duties and Responsibilities
Utilize available technology and systems to mitigate financial loss to the credit union
Provide exceptional internal and external member service on fraud related issues or concerns
Process Card dispute and fraud claims
Provide assistance to other areas departments pertaining to the handling of fraudulent activity/transactions
Other Duties
Experience/Education/Certifications/Licenses
Demonstrated Knowledge
Communication Skills
Ability to proactively respond to members/associates to problem solve based on guidelines; written communications are based on templates but can be modified.
Physical Requirements
Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs
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