Job Description

Job Summary

Responsible for analyzing and subscriber activities, performing variance analysis, and delivering clear, impactful storytelling to support business decisions.

Core Responsibilities

• Monitor and validate subscriber activity to identify and address abnormalities.
• Identify, research, and explain variances in RGU (Revenue Generating Units), bulk subscriber data, and homes passed metrics.
• Review pending connect and disconnect activities.
• Analyze volume aging in collections for irregularities or discrepancies.
• Perform monthly data uploads into Essbase, ensuring accuracy and completeness for various reporting categories, including:

• International pay subscribers.
• Bulk units.
• EBU (Equivalent Billing Units).
• SVODs (Subscription Video On-Demand).
• Courtesy/XPE (gratis account activities).
• Ancillary services.

• Validate changes to subscriber-related processes, including SPA (Subscriber Provisioning Agreement), headend mapping, courtesy codes, and product mapping to maintain data consistency and accuracy.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Analytical Thinking; Financial Planning and Analysis (FP&A); Financial Analysis

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years

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