DIRECTOR PATIENT EXPERIENCE Job at Montefiore Medical Center, Yonkers, NY

VnhURUlUNStaZDR5TzJNZ0hjb2pLN3JPRWc9PQ==
  • Montefiore Medical Center
  • Yonkers, NY

Job Description

The Director of Patient Experience leads efforts at Montefiore Medical Center (MMC) transforming culture through development of programs, methods, and initiatives to drive quality and service excellence and continually enhance the patient and family experience. The Director serves as a leader who will implement and continue to evolve the patient experience strategic and tactical plan. The Director will serve as a leader who will drive performance improvement in the areas of HCAPHPS, Press Ganey, and other surveys that measure patient and family experience at the MMC both inpatient and outpatient. Works directly with executive teams as well as departmental leaders to create and operationalize strategy and organizational goals. Provide leadership and accountability for the management of people, finances and business operations concerning the measuring of patient experience. Interacts with all levels of the organization: Physician groups, administrative and management teams, and all employees to create, implement, monitor and report outcomes of patient and family experience initiatives. In addition, this position will report to the Montefiore Quality Council in making continuous improvement in service initiatives. Provides support in all related quality and performance improvement processes including strategic planning, consultation, education and team facilitation.

 

Education/Skills:

 

Master's Degree required.

Extensive knowledge of Improvement Methodology 
Strategic planning, leading large scale change management initiatives
Demonstrated success with program management 
Excellent leadership, communication, presentation skills and the ability to influence required.
Past work successfully managing patient experience initiatives

5 years of hospitality experience including previous leadership/management experience

Preference given to candidates with a quality background in healthcare.
Experience with improvement methodology (PDSA/IHI Model for Improvement, Lean, Six Sigma 

 

Department: Network Performance Group Bargaining Unit:  Non Union Campus:  MOSES Employment Status:  Regular Full-Time Address: 6 Executive Plaza, Yonkers
Shift:  Day Scheduled Hours: 8:30 AM-5 PM Req ID: 220688  Salary Range/Pay Rate: $138,750.00- $185,000.00  

 

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

 

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click   

 

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

 

N/A; #GDMD; #LI-VK1  

Job Tags

Full time, Shift work,

Similar Jobs

A2Zxperts

DHS- EXCEPTION - Project Manager 4 Job at A2Zxperts

 ...Our client is looking for a Enterprise Project Manager Title : Enterprise Project Manager Location : Harrisburg PA Type : Part time Remote (Occasional visit to office) Were looking for an experienced Enterprise Project Manager to lead the implementation... 

Goodcents

Crew Member - 842 Bryan Road Job at Goodcents

 ...Now hiring Crew Membersat our Goodcents location at842 Bryan Rd in O'Fallon, MO. Special preference to daytime availability! Starting wages range from 11.15-$14 per hour based on experience and availability. Star performershave a fast-track for promotion to... 

Hire Reactor

Dental Office Manager Job at Hire Reactor

 ...join our everexpanding practice and amazing dental family at Smile Time Dental and Make A...  ...scheduling Understand the inner working of the office and how to work productively so the...  ...Serve as leader in the practice Managing insurance claims If we sound like the... 

GoFan

Education Content Writer Job at GoFan

 ...needed for article effectiveness and other training programs Write workflows for our chatbots to improve the efficiency of our AI tools...  ...benefits we offer include: ~ Competitive salary ~ Multiple Medical options to choose from ~ Dental, Vision, Life and Disability... 

American Driver

Class A CDL Drivers Run 21 Days Earn Big + 9 Days Off Job at American Driver

 ...Unbeatable Earnings: Make $95,000 - $110,000 annually by working just 40 weeks a year!~ Home Time: Enjoy a 21 days on the road, 7 days home...  ...your journey is comfortable and hassle-free. ~ Competitive Pay Rates: Starting at $0.67 - $0.69 CPM (no Hazmat) and $0.69 - $0...