Job Description

Job Summary

The Director of Physical Wellbeing is responsible for designing and delivering comprehensive programs and solutions with the goal of maximizing employee engagement to promote prevention, primary care and effective chronic condition management as an integral part of Comcast’s overall health care benefits strategy. Responsibilities include leading the overall clinical engagement strategy for key health care programs to ensure seamless integration with Comcast’s advocacy and navigation platform and ensuring future product development is aligned with Comcast’s business objectives and workforce needs. Works cross functionally across Comcast Global Benefits strategic wellbeing pillars (physical, emotional and financial) to ensure alignment with Comcast’s HR Operating Model and employee journeys. Effectively liaises with outside organizations, including consultants, benefit vendors, and legal counsel.

Core Responsibilities

• Leads in the development of Comcast’s health care clinical engagement strategy to drive greater usage of preventive and primary care services while identifying priorities for future clinical intervention based on Comcast’s population health and cost drivers.
• Oversees Comcast’s primary care clinic strategy including demonstration of ongoing ROI/VOI for existing clinic locations and assessment of future clinic opportunities (virtual, onsite, near-site) for specific populations and/or locations.
• Develops, implements and maintains a cadence for ongoing review of engagement and navigation services on an enterprise-wide basis for the purpose of continually refining processes and member care journeys.
• Provides input and direction to existing service partners on strategic roadmap/product development to better support Comcast’s business objectives.
• Develops innovative approaches to expand and transform the engagement and cross utilization of benefits and services leading our health advocacy and navigation access platform.
• Develops and recommends employee benefit changes to maintain external equities and effectively participates in employee communication/change management rollout.
• Provides strategic relationship oversight of key vendor partners including clinic vendors and Comcast’s health advocacy and navigation platform.
• Partners closely with the Senior Director of Physical Wellbeing to:

• Analyze Comcast health plan utilization to assess employee health outcomes and identification of future strategic priorities.
• Collaborate on business case development for annual health plan strategic initiatives including integration requirements with Comcast’s navigation resources.

• Partners with the Total Rewards Data Services team to develop metrics and dashboards to monitor ongoing plan performance and engagement.
• Collaborates on materials and discussions for governance meetings and approvals (e.g., Benefit Fiduciary Committee, Benefits Management Committee).
• Oversees financial and ongoing administration related physical wellbeing programs and initiatives, including:

• Budgeting and forecasting for key vendor partnerships and integration into broader multi-year forecasting of self-funded health care program costs and Long Range Planning.
• Retains, negotiates, directs and manages benefit consultant(s) and service providers.
• Partnering with communications team to develop and deliver effective employee communications and materials.

• Partners across Total Rewards teams (e.g., MSI/clinical, Data Services, Core Services) to deliver cohesive strategies/recommendations, measure outcomes, and drive operational efficiencies.
• Supervisory responsibility for analyst supporting health care engagement strategy.
• Participates at industry conferences and other peer company events, where appropriate.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Employee Engagement; Managing Ambiguity; People Leadership; Results-Oriented; Health Outcomes; Benefits Strategy; Taking Initiative

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