Job Description

Smiles of Groton is one of the most reputable dental practices in the region, and we are committed to providing our patients with gentle, quality dentistry and top-notch customer service. Our close-knit team works hard to be a standout dental practice in the region, and we are looking for an exceptional office manager to complete our team! We are seeking someone with strong leadership skills, great business-sense, and a passion for achieving excellence! This position will primarily be responsible for leading our front office department, managing the day-to-day operations, and ensuring that our office maintains a path of continual growth and improvement.

Primary Responsibilities:

• Front office lead - works alongside our front office team in performing the front office functions, and oversees all business operations to ensure that we are providing excellent customer service and that the business runs smoothly and efficiently.

• Promotes a positive, cohesive and supportive work dynamic amongst team members.

• Ensures that all team members maintain a high standard of customer service and adhere to our office policies.

• Tracks business metrics to keep us on track to hit our annual goals. Takes initiative to identify and implement adjustments, when necessary.

• Acts as a liaison between the Doctors and team, and supports Doctors’ goals and visions for the practice. Meets with the Doctors on a regular basis to discuss the business needs and goals, and takes the lead in implementing necessary changes.

• Sees the “big picture” of the business, and brings new ideas to continually improve our patients’ experience, and our business’s reputation in the community.

• Organizes and leads team and department meetings, establishes action points from the meetings, and ensures that changes are implemented afterwards.

• Ensures that the office runs smoothly on a day-to-day basis and thoughtfully handles staff or patient issues that may arise.

• Ensures that our marketing goals are being achieved.

• Acts as Financial Coordinator: Responsible for upholding the office’s financial policies, and ensuring that outstanding balances are collected in a timely manner. 

The right candidate for this position will have the following:

• A desire to help lead and manage a growing business and ensure that we continue to perform at a high level.

• A positive attitude! 

• Strong leadership skills, with an emphasis on supporting co-workers in a positive manner.

• Takes initiative to ensure that new processes are implemented.

• A growth-oriented and innovative mindset. Continually identifies ways in which the practice can continue to improve and helps us to implement new ideas that support our goals and core values.

• 2+ years of a leadership role is required.

• 2+ years of previous experience in a dental front office position is strongly preferred, although not required.

• Values exceptional customer service.

• Good at setting goals and making sure that they are achieved

• Seeks solutions to problems independently, and thoughtfully,

• Comfortable holding team members accountable for their responsibilities, without micromanaging.

• Demonstrates a high level of professionalism

Why choose us?

• Competitive pay and benefits

• We have a 4-day workweek , allowing for 3 day weekends and a great work/life balance!

• We want to help you succeed! We will provide you with high-quality training sources, including 1-on-1 coaching, to help you learn and grow!

• We have a close knit team who truly enjoys one another and works together to achieve our goals.

Salary: Salary will be determined based on a candidate's experience in a management position, as well as level of understanding and experience in dental front office operations.

Benefits:

• 401(k) with employer matching (up to 4%)

• Employee (and family) discounts for dental care

• Paid time off

• Lots of continuing education provided!

Expected Hours: 34 hours per week (4 days/week)

• Monday 7:30-5

• Tuesday 7:30-4

• Wednesday 7:30-5

• Thursday 7:30-4

How to Apply:

1. Submit your resume to us online. Please include a brief paragraph about why our position appeals to you.

2. We ask that you please DO NOT contact our office directly regarding questions about this position. Please respond to the ad directly.

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