Customer Support Executive - Airlines Industry Job at Two95 International Inc., Malaysia

VlJyRkx6dDBaOXM2UFdZbEhzOGlMcmpMRmc9PQ==
  • Two95 International Inc.
  • Malaysia

Job Description

End to end airline operation - Work Environment - 24*7

Must have Fluency in spoken MANDARIN & ENGLISH .

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24/7 Shift Rotational :

  • 3 shift – Morning, Afternoon, Midnight 8 hour per shift
  • 5 days in a week from Monday to Sunday

Roles & Responsibilities :

  • Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries

  • To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.

  • To be able to deal with customers and meet customer requirements

Requirements

Personal style enablers

  • Should have a good standard of both Spoken and written English.

  • Needs to be a team player with a positive attitude.

  • Should be adaptable to change.

  • Needs to display confidence and the ability to sell a given product.

  • Extrovert with a customer service mind se

Benefits

  1. KPI Incentive (monthly)

  2. Transport Allowance is provided

  3. 18 days of Annual Leave

  4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

  5. Dental Coverage @ RM500 per year

  6. Rewards & Recognition (Awards & Gifts)

Job Tags

Shift work, Night shift, Sunday, Day shift,

Similar Jobs

Continuum Therapy Partners

Occupational Therapist / OT - PRN Job at Continuum Therapy Partners

Occupational Therapist / OT - PRN Wausau WI / Wisconsin Continuum Therapy Partners has an opportunity for a PRN Occupational Therapist / OT at Wausau Manor Health Services in Wausau, WI / Wisconsin. For location details, please visit: Please contact... 

International Paper

Customer Service Supervisor Job at International Paper

 ...Position Title: Customer Service Supervisor Pay Rate : $69,500-$92,600 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities... 

Lensa

Distribution Center Warehouse Supervisor Job at Lensa

 ...Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive... 

Lumina Healthcare

Podiatrist Job at Lumina Healthcare

 ...care professionals in California. This is a great opportunity to get away from the stress of running a practice and enjoy practicing podiatry. EXTREMELY LUCRATIVE FINANCIAL OPPORTUNITY!!! Our affiliated podiatrists are earning on average upwards of $1,300 per day.... 

MileHigh Adjusters Houston Inc

Independent Insurance Claims Adjuster in Clark, New Jersey Job at MileHigh Adjusters Houston Inc

 ...IS IT TIME FOR A CAREER CHANGE? INDEPENDENT INSURANCE CLAIMS ADJUSTERS NEEDED NOW! Are you ready to embark on a dynamic and in-demand career as an Independent Insurance Claims Adjuster? This is your chance to join a thriving industry with endless opportunities for...