Customer Success Manager (SMB) Job at Guesty Inc, United States

VVJEQUxqbHhZOWs1T21BZ0dzMG1LN3JLRUE9PQ==
  • Guesty Inc
  • United States

Job Description

About The Position

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.

Responsibilities

  • Manage the post-sale engagement, retention, growth and renewal of your customers by identifying opportunities and ensuring customers’ success.
  • Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.
  • Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
  • Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.
  • Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.

Requirements

Key Skills:

  • Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.
  • Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
  • Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
  • Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders.
  • Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

Requirements:

  • 2+ years of account management experience in complex SaaS software
  • Proven track record of meeting and exceeding sales quota, negotiating contract terms and closing deals to drive revenue growth.
  • Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
  • Ability to work in a fast-paced environment and to be an outstanding team player.
  • Familiarity with CRM software (Salesforce preferred)
  • Hospitality or property management industry experience - advantage

_______________________________________________________________

Compensation: 60K base salary plus additional compensation

Benefits and Perks

Employees also receive access to the following benefits:

  • Health, dental, vision, life, and disability insurance 
  • 401(k) Retirement Savings Plan & Employer Match
  • Paid time off
  • All new employees receive a comprehensive virtual onboarding experience.
  • Professional development opportunities

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Job Tags

Contract work,

Similar Jobs

Tekshapers Inc

Junior Salesforce Business Analyst with CPQ Job at Tekshapers Inc

 ...Jr. Salesforce Business Analyst with CPQ 6-12 months Contract Location: Austin, TX / Houston, TX Experience Level: 5-10 years Required Skills & Experience: ~5-10 years of Business Analysis experience, preferably with expertise in Java-based applications... 

National Achiever Services

Sewing Machine Operator - Seamstress Job at National Achiever Services

 ...We offer many great benefits, including free early access to your pay through Homebase. Position can be full or part time and also work from home if you have the necessary equipment. We will provide the materials and guidance. Responsibilities ~ Responsible for... 

Smile Avenue Family Dentistry

Dental Office Manager Job at Smile Avenue Family Dentistry

 ...Experienced Dental Office Manager? Transition into an HR Leadership Role with Us! Job Description Smile Avenue Family Dentistry has an exciting opportunity for a Human Resource Manager to join our team. This full-time position is instrumental in managing our dental... 

BNY Mellon

Senior Associate, Client Service Job at BNY Mellon

 ...area and/or client services preferred. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: ~ Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion ~ Bloomberg's Gender Equality Index (GEI) ~... 

Sarias Agency

Call Center Work From Home Job at Sarias Agency

 ...with getting licensed. We are also looking for hungry applicants that want to work hard to get paid well. Work remote with free at home training for CRM systems. We have access to the largest carriers in the country and want to find qualified agents to share in the profits...