New and Exciting Opportunity: Join Our 24/7 Growing Call Center!
About Us:
Join a technology companys team dedicated to providing topnotch customer service in a dynamic and engaging work environment. This company is seeking a motivated and customer servicesavvy individual to help their customers overcome their internetrelated challenges with confidence and professionalism. Our call center is expanding offering exciting new opportunities and operates 24/7 ideally requiring flexibility to work weekends evening shifts and overnights.
Job Summary:
As a Level 1 Customer Service Representative who is bilingual (Spanish/ English) you will serve as the initial point of contact for customers seeking technical help. Your responsibilities will include troubleshooting problems offering effective solutions and ensuring customer satisfaction using tools like Fresh Desk Sonar and other advanced platforms.
Key Responsibilities:
Customer Support:
Ticket Management:
Technical Expertise:
Escalation and Collaboration:
Quality Assurance:
Qualifications:
Summary of Shifts:
Requires working rotating shifts to support customers 24/7 and require flexibility.
Why Youll Love Working With This Company:
Ready to Make a Difference
If youre passionate about helping customers and looking to grow your career we want to hear from you. Apply now to join this team and take the next step in your professional journey!
This position offers an hourly rate of $15 18 and is a temptohire opportunity based on performance.
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