Concierge Job at HelpDesk.tech, Fresno, CA

VWhyTktUZDFZZHM5UEdVZ0dNMGlJN3JJRkE9PQ==
  • HelpDesk.tech
  • Fresno, CA

Job Description

At HelpDesk.tech, the Concierge is a prestige position, and MAKES EVERYONE LOOK GOOD. Think of a Concierge as a “personal assistant” to not only technicians who work with us, but also to the computer users they serve. The Concierge's main responsibilities are to listen, interpret, document, and schedule the needs of computer users. You are the best candidate when you have 3+ years of experience in a hospitality role with high levels of client interaction by phone, chat, and other means, and a “white glove” / concierge approach to service. You will be an experienced typist, have solid computer user skills, with a focus on use of most common office software as well as some sort of case management and perhaps reservation software. You will also be inquisitive, interested in people, and a joy for people to get to know.

A successful Concierge is:

– Someone Who Anticipates Need and "Sees Around Corners"

– An Excellent Communicator

– A Superior Typist

– An Innovative Problem Solver

– Successful in dealing with ambiguity

– Detail-oriented and organized

– Committed to professionalism

– Client-service oriented with a friendly, engaging disposition

– Professionally experienced (3+ Years clerical experience with a focus on hospitality).

Job Duties:

Provides a front-line concierge experience, coordinating the needs of users needing hardware or software support.

Fields a high volume of phone calls, chats, and other inquiries and assists clients remotely via phone or internet.

Supports unfamiliar situations and scenarios by taking initiative, learning quickly, and providing solutions and service with a loving attitude.

Job Tags

Remote job,

Similar Jobs

TJX Companies, Inc.

PART-TIME EARLY MORNING STOCKER Job at TJX Companies, Inc.

 ...the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information....  ...think youll find that its so much more than a job. When youre a part of our global TJX family, you have the full support of a diverse,... 

Accordus

Virtual Assistant Job at Accordus

Accordus exists to support growing non-profit and mission-driven for-profit organizations. As organizations grow and accomplish their mission, they reach a critical point when much of their time is focused on doing the office work rather than accomplishing the mission....

Professional Physical Therapy

Part Time Patient Care Coordinator Job at Professional Physical Therapy

 ...occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing... 

Montefiore Medical Center

APPLICATION ANALYST-EPIC GRAND CENTRAL/PRELUDE - 9787 Job at Montefiore Medical Center

 ...to work in office when required, and to be vaccinated, including for Flu and COVID. We are hiring for an Application Analyst - Epic Grand Central / Prelude. Responsibilities: Install new applications, new components, and upgrade existing applications. Configure... 

Parkway Chevrolet

Accounts Reconciliation Clerk Job at Parkway Chevrolet

 ...commute or planning to relocate before starting work (Required)Schedule:* 8 hour shift* Day shift* Monday to Friday* Weekends as neededLicense/Certification:* Driver's License (Required)Parkway Family Auto is an equal opportunity employer that is...