Deskside Support Analyst (contract)
Location: Coaticook, Quebec (on-site)
Start Date: September 2024
About Insight:
Insight Enterprise Inc serves clients in 190 countries, and in Canada, our robust Staffing department specializes in placing top-notch talent in sought-after roles across the nation.
Description:
Our client in the materials industry is seeking a dedicated and skilled Bilingual Deskside Support Analyst for a minimum 3-month contract with the possibility of extension. The successful Billingual Deskside Support Analyst candidate will provide deskside support, helpdesk services, and perform basic troubleshooting tasks for a small . This role requires on-site presence and bilingual proficiency to effectively assist end users.
Responsibilities:
• Provide deskside support and helpdesk services to end-users.
• Install and configure Microsoft Office applications.
• Perform memory upgrades and other hardware installations.
• Conduct basic troubleshooting for software and hardware issues.
• Respond to and resolve Level 1 technical support tickets.
• Document and track issues in the ticketing system.
• Assist with setting up and maintaining user accounts and profiles.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain a high level of customer service and professionalism.
Requirements:
• High school diploma or equivalent; additional technical certifications are a plus.
• Proven experience in a technical support or IT helpdesk role.
• Proficiency in installing and configuring Microsoft Office applications.
• Basic understanding of hardware components and memory upgrades.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills in both English and French are required for this role (can be French-only).
• Ability to work independently and as part of a team.
• Strong customer service orientation.
Physical Requirements:
• Ability to lift and move up to 50 lbs. of computer equipment as needed.
• Ability to work onsite, daily in Coaticook, QC.
If you are interested in this opportunity, please submit your resume detailing all relevant experience and certifications. We thank you for your interest, however, only those selected for interviews will be contacted.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Coaticook || Quebec (CA-QC) || Canada (CA) || IT Infrastructure & Support || None || CA - Montreal, QC ||
Job Title: Specialty Software Engineer Java and Spring Boot Job Location Pittsburgh or Remote Duration 6 Months plus can become contract to hire Job Summary... ...equivalent work experience required. Entry level to 3 years experience required....
...Swanson Martin & Bell, LLP is looking for a trustworthy Billing Coordinator to ensure the company tracks and collects debts consistently... ..., LLP offers an excellent benefits package, including medical, dental, vision, Metra reimbursement, life insurance, vacation and sick...
...care to cancer treatment. Our clinicians, case managers, and behavioral health professionals... ...SIGN ON BONUS*** We are seeking an HIV Nurse Case Manager who is interested in a... ...or scheduled visits; conducts virtual, telephonic, or in-person nurse assessment and triage...
...or higher ~ Hospice (2+ years) ~ Valid Registered Nurse (RN) in the state of Pennsylvania (PA) Do you have a... ...Number. overview Our client is seeking a compassionate Weekend Hospice Registered Nurse to join their extraordinary care team....
APPS Paramedical Services is a nationally known company that has offices in all 50 states. The offices are locally owned and operated and contracts with a wide variety of medical professionals who EXCEL in phlebotomy. APPS 78 is growing and is currently looking to expand...