Luxury Auto Mall of Sioux Falls is seeking a dynamic Manager to oversee our Business Development Center (BDC) and drive growth. The ideal candidate will have a strong background in retail sales, outside sales, and customer service, with a focus on maintaining and expanding our market presence. As the BDC Manager, you will hold a pivotal role in driving the success of our dealership by overseeing the operations of our Business Development Center. The BDC plays a critical part in ensuring the dealership’s success through effective customer relationship management, lead generation, and appointment scheduling. Responsibilities: Lead, coach, and motivate a team of representatives on day-to-day activities to achieve performance targets and provide exceptional service Conduct regular training sessions to support team development and success Implement best practices and standards to enhance the customer experience and build long-term relationships with customers Handle escalated customer inquiries and complaints promptly and professionally, seeking resolutions to ensure customer satisfaction. Collaborate and work closely with the Service Leadership Team as needed. Work closely with the Service and Sales Leadership Team to set and meet daily and monthly appointment objectives for appointments, repair order count, hours and sales targets Qualifications: Previous dealership experience in automotive BDC management or similar managerial role required Strong leadership and team management skills, with the ability to inspire and motive others Excellent communication and interpersonal skills, with a customer-centric mindset Proficiency in CRM software and Microsoft Office applications Ability to prioritize tasks, and work effectively in a fast-paced environment Flexibility to work evenings and Saturdays as needed Bilingual proficiency is a plus for effective communication with a diverse customer base This position offers a competitive salary commensurate with experience. If you are a results-driven individual with a passion for sales excellence, we invite you to apply for this exciting Manager role.
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