Job Description

Job Summary:

At Disney Live Entertainment, we craft captivating entertainment experiences through collaborative storytelling and innovation. Our team spans a multitude of disciplines, from technical directors to choreographers, to bring magical worlds to life across various platforms worldwide. Join us and become an integral part of our team supporting Walt Disney Parks & Resorts by delivering exceptional video editing and graphics production systems. As a Visual Media Systems Specialist on the Visual Media Production team, you'll not only contribute to delivering world-class content but also innovate creative technology solutions for immersive experiences.

About the Role

As an Associate Visual Media Systems Specialist on the Visual Media Production team, we not only contribute to delivering world-class content but also innovate creative technology solutions for immersive experiences. 

This is an internal assignment reporting to the Visual Media Systems Manager  

What You Will Do

Smartsheet Development and Support

• Develop, customize, and optimize Smartsheet solutions to support workflow optimization and tracking.
• Troubleshoot issues related to Smartsheet functionalities, including formulas, automations, integrations, and user permissions.
• Design and implement Smartsheet dashboards and reporting tools for real-time tracking of project and financial data.
• Work closely with cross-functional teams to understand their needs and translate them into efficient Smartsheet solutions.
• Provide one-on-one and group training sessions to ensure users are proficient with Smartsheet tools and workflows.
• Serve as the primary point of contact for all Smartsheet-related inquiries, offering timely and effective technical support.
• Maintain documentation of Smartsheet configurations, workflows, and best practices for internal reference.

Desktop Support

• Provide robust technical support for both Windows and MacOS desktop systems, NAS, RAID, and network servers.
• Assist with software installations, updates, and troubleshooting across multiple platforms.
• Manage hardware inventory, including tracking, deployment, and maintenance of devices.
• Provide on-site and remote support to quickly resolve user issues and minimize disruptions.
• Create and update documentation for troubleshooting steps and IT policies to streamline support processes.

Enhance Workflow

• Collaborate with creative teams to develop streamlined technical processes tailored to specific project needs.
• Contribute to motion graphics collaborative workflows and utilize tools like Adobe Creative Suite, Unreal, Autodesk Maya, and Cinema 4D.

Technology Integration

• Setup and support Windows/MacOS computer workstations and shared storage solutions to facilitate collaborative work environments.
• Install and configure software tools and plugins to enhance creative and technical workflows.
• Manage integration of third-party applications with existing systems to ensure seamless compatibility. 

Required Qualifications & Skills 

• Advanced proficiency with Smartsheet, including formulas, automations, dashboards, and development.
• Understand desktop/server hardware, professional video IO hardware, web streaming technologies, and codecs.
• Proficiency in troubleshooting Windows and MacOS systems.
• Hands-on experience with NAS, RAID, and network server support.
• Familiarity with network troubleshooting tools and techniques.
• Understand video editing workflows from acquisition to delivery, ensuring seamless operations.
• Strong organizational skills and able to manage multiple projects and assignments.
• Strong knowledge of file systems, permissions, and data organization strategies.
• Ability to troubleshoot complex hardware/software integrations in a fast-paced environment.
• Knowledge of industry-standard video and audio production formats and their technical requirements.

Preferred Qualifications 

• Experience in a live video production environment.
• Knowledge of IP Video Transport (RTMP, NDI) and CDN services.
• Knowledge of motion graphics workflows and rendering pipelines.
• Strong capability in implementing IT best practices in a creative or studio environment.
• Experience with video production tools such as Adobe Creative Suite, Unreal Engine, and Autodesk Maya.

Education 

• Bachelor's degree in a technical field or equivalent work experience  

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

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